Our 365-day limited warranty on the SmartGolf AIX smart club.
SmartGolf products are covered by the limited warranty described on this page. This Limited Warranty applies to the original purchaser and provides a warranty period of 365 days (1 year) from the date of purchase, with a valid proof of purchase (original receipt only).
SmartGolf warrants the product to be free from defects in materials and workmanship, when used normally in accordance with the official documentation, for the applicable warranty period from the date of retail purchase. If a covered defect appears during the warranty period, we will, at our sole option, repair or replace the product. If the product contains a rechargeable battery, SmartGolf does not provide support for battery life after the warranty period; all rechargeable batteries lose charging capacity over time and this is not considered a defect.
If you purchase SmartGolf products from an unofficial reseller, you are not entitled to free warranty and support. Please purchase from SmartGolf or one of our listed resellers to ensure entitlement to free warranty and support.
For any warranty claim, a valid proof of purchase is required. A valid proof of purchase is a dated original receipt or a dated confirmation email from SmartGolf or an authorized reseller, showing the product description and price. The following are not accepted as proof of purchase:
This Limited Warranty does not cover, among other things: software, including reloading of software, configurations, or data files; non-SmartGolf products and accessories, even if sold with the product; damage caused by using parts or components not made by SmartGolf; damage caused by service performed by anyone not authorized by SmartGolf; misuse, abuse, negligence, unauthorized modification or repair, unauthorized commercial use, or operation outside SmartGolf’s recommended parameters; external causes such as accidents, acts of God, liquid contact, fire, or earthquake; products with an altered, obliterated, or removed serial number; products for which SmartGolf did not receive payment; and cosmetic damage and normal wear and tear such as scratches, dents, and chips. All software and third-party items are provided "as is."
If an eligible claim is received within the warranty period, SmartGolf will, at its sole option, either repair the product at no charge (using new or refurbished parts) or exchange it for a product that is new or made from new or serviceable used parts and is at least functionally equivalent. Where the product is an "end of life" model, SmartGolf may exchange it for a functionally equivalent model from its current range. Repaired or exchanged products are warranted for ninety (90) days after the repair or exchange, or for the remainder of the original warranty period, whichever is longer.
Submit written notification of the problem or defect within the warranty period; SmartGolf reserves the right to decide whether to repair or replace. Many questions are answered in our help resources at www.smartgolf.biz. If your issue is not resolved, contact our customer support team.
If SmartGolf receives a product that does not meet the requirements of this warranty (for example no valid proof of purchase, outside the warranty period, or no covered defect), you may be responsible for an assessment fee, return shipping and handling, and other reasonable fees before the product is returned to you.
Repair may result in loss of data. It is your responsibility to back up all data, software, and programs before returning the product or receiving support. SmartGolf has no liability for loss of, or recovery of, data, software, or programs.
All implied warranties or conditions of merchantability or fitness for a particular purpose are limited to the duration of the applicable warranty period; all other express or implied warranties are disclaimed. This warranty gives you specific legal rights, and you may have other rights that vary by jurisdiction. No SmartGolf dealer, agent, or employee is authorized to alter or extend this warranty. To the extent not prohibited by law, SmartGolf will not be liable for lost data or profit, or for special, indirect, consequential, incidental, or punitive damages, and in no event will SmartGolf’s liability exceed the amount you paid for the product.
This Limited Warranty gives you specific legal rights, and you may have other rights that vary by your country, province, or state. Other than as permitted by law, SmartGolf does not exclude, limit, or suspend other rights you may have.
This Limited Warranty applies only to the original purchaser and is non-transferable. It is valid in the country of original purchase and is governed by the laws of that country. No reseller, agent, distributor, or employee is authorized to modify or extend it. If any term is held unenforceable, the remaining terms are not affected. SmartGolf reserves the right to take reasonable action to protect against suspicious or fraudulent claims. This warranty is separate from a change-of-mind return (see Terms of Use).
To start a warranty claim or ask a question, please contact us.
