SmartGolf products are covered by the limited warranty policy described on this page.
The Limited Warranty is generally for our SmartGolf products enabled to a Warranty period of 365 days (1 year) from the date of purchase with proof of purchase (With the original receipt/proof of purchase only).
- The original receipt MUST be kept for verification when repair/replacement service is required.
- If you purchase the SmartGolf products from an unofficial reseller, you are not entitled to free Warranty and support. Please control and purchases the product from one of the listed re-sellers to ensure entitlement for free Warranty and support.
- This Limited Warranty statement gives customers legal rights specified in the statement, however, Local laws may which may vary from state to state in the United States, or country to country which, thus deemed modified in accordance with those.
Valid Proof of Purchase
For any Limited Warranty claim, a valid Proof of Purchase is required. A valid Proof of Purchase is defined as one of the following: A dated original receipt from SmartGolf or an authorized reseller. The receipt must display the Product description and price. A dated official e-mail from SmartGolf or authorized online reseller confirming purchase and shipment of the Product. The confirmation e-mail must show the Product description and price
- The UPC bar code from the delivery box.
- A Certificate of Authenticity.
- Receipts from non-authorized re-sellers or Dealers.
- A receipt or order number from any vendor other than SmartGolf
- Credit card statements.
How long is my limited warranty?
You are eligible for 365 days (1 YEAR) Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (“Warranty Period”)
How can I get limited warranty support?
Written notification of problem or defect in the product should be submitted within the applicable limited warranty period. SmartGolf reserves the right to decide whether the product will be repaired or change to a new product.
Many answers to common questions and problems can be found within our FAQ database. If you are unable to find a solution to your problem in our knowledgebase articles you can contact our customer support team with your questions on how to proceed with the Warranty claim.
What are the terms and conditions of the limited warranty? What is covered?
LIMITED PRODUCT WARRANTY (“Limited Warranty”)
SmartGolf warrants the Product to be free from defects in materials and workmanship (subject to the terms set forth herein) when used normally in accordance with the official documentation for the applicable Warranty Period from the date of retail purchase. If the Product is or contains a rechargeable battery, SmartGolf does not provide any support for the battery life after the Warranty period, as all rechargeable batteries can be expected to lose charging capacity over time and this is not considered a defect. Your actual battery life will vary depending on the conditions in which it is used.
Exclusions and Limitations. This Limited Warranty does not cover: software, including (without limitation) (i) the reloading of software, software configurations or any data files; non-Smartgolf branded products and accessories, even if packaged and sold with the Product; problems with or damage to the Product caused by using accessories, parts, or components not made by Smartgolf; damage caused by service (including upgrades and expansions) performed by anyone who is not officially acting as an employee, representative or sub-contractor of Smartgolf; claims arising from any unacceptable use or care of the Product, including (without limitation) misuse, abuse, negligence, unauthorized modification or repair, unauthorized commercial use or any operation of the Product outside Smart golf’s recommended parameters; claims arising from external causes, including (without limitation), accidents, acts of God, liquid contact, fire or earthquake; Products with a serial number or date stamp that has been altered, obliterated or removed; Products for which Smartgolf will not receive payment; or cosmetic damage, minor cosmetic abnormalities (including minor pixel abnormalities) and normal wear and tear, including (without limitation), scratches, dents and chips.
SmartGolf does not warrant that the operation of the Product will be uninterrupted or error-free. ALL SOFTWARE AND THIRD-PARTY PRODUCTS AND ACCESSORIES PROVIDED WITH THE PRODUCT ARE PROVIDED “AS IS”. You assume the entire risk as to the quality, performance, accuracy, and effect of such items, and should any prove defective, you, and not SmartGolf, assume the entire cost of all necessary servicing or repair.
Remedies under this Limited Warranty. If an eligible claim on the Limited Warranty is received by SmartGolf within the applicable Warranty Period, SmartGolf will (at its sole option) either: (a) repair the Product or the defective parts at no charge, using new or refurbished replacement parts; or (b) exchange the Product with a Product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. SmartGolf reserves the sole right to determine whether a claim is eligible or whether the Product is defective. Where the Product is an “end of life” Product model, SmartGolf may (at its sole option) exchange the Product with a functionally equivalent substitute model from SmartGolf’s current Product range. SmartGolf has the sole option to provide any other type of remedy in addition to or in substitution of the aforesaid remedies. Repaired or exchanged Products shall be warranted free from defects for a period of ninety (90) days after the date of repair or exchange (as the case may be), or for the remainder of the original Warranty Period, whichever is longer.
Entire Limited Warranty. ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied Warranty lasts, so the above limitation may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. No SmartGolf supplier, dealer, agent, or employee is authorized to alter or extend the terms of this Limited Warranty or to make any representation whatsoever. SmartGolf reserves the right to amend the terms of this Limited Warranty at any time without notice.
Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL SMARTGOLF BE LIABLE FOR ANY LOST DATA, LOST PROFIT, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES (OTHER THAN PERSONAL INJURY DAMAGES), HOWEVER, CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE A PRODUCT, EVEN IF SMARTGOLF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL SMARTGOLF’S LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Before lodging a claim on the Limited Warranty, please review the online help resources at www.smartgolf.biz. If the Product is still not functioning properly after making use of these resources, please contact SmartGolf customer support or your authorized distributor or dealer. You may be required to assist with the diagnosis process to verify and ascertain any issues which you may be facing with the Product. Service options, parts availability, and response times may vary depending on the country in which the Limited Warranty claim is lodged.
How can I get limited warranty support?
IF YOU PURCHASED THE PRODUCT FROM A SMARTGOLF RE-SELLER, PLEASE CONTACT THE SMARTGOLF RE-SELLER IN REGARDS TO YOUR LIMITED WARRANTY CLAIM. If your SmartGolf re-seller is in the United States or Canada, they will only assist you with your Warranty claim for 30 days from the date of your purchase, please follow the steps below if it has been more than 30 days from the date of your purchase.
If you are unable to return the Product to the SmartGolf reseller for whatever reason, or if you have purchased the Product directly from SmartGolf at www.smartgolf.biz, then please follow the steps below:
- Contact SmartGolf customer support. DO NOT SEND SMARTGOLF ANY PRODUCT WITHOUT CONFIRMATION.
- We advise that you select a method of shipping that is traceable (eg. UPS, DHL, FedEx). Any expense of claiming under this Limited Warranty will be borne by the person making the claim (including any shipping and handling charges in returning the Product to SmartGolf, as well as any applicable customs, duties, or taxes in relation to the claim).
- If the Product is validly returned under the terms of this Limited Warranty, SmartGolf will be responsible for postage expenses for shipping the Product back to you (but not any customs charges, duties, or taxes). You are responsible for ensuring that the Product is properly packaged and will bear the full risk of loss or damage for any Product that is returned improperly packaged.
- Risk of loss or damage in the returned Product only passes to SmartGolf when the Product is received by SmartGolf and SmartGolf shall not be responsible for items lost in transit to us.
- In the event that the procedure herein is not followed, SmartGolf reserves the right to accept the delivery of the Product on such terms that it may determine at its sole discretion.
Returns Not Covered by this Limited Warranty. If SmartGolf receives a Product from you that does not meet the requirements of this Limited Warranty, including (but not limited to) a Product that (a) is not accompanied by a valid Proof of Purchase, (b) is no longer covered under the Warranty Period, or (c) does not have a defect covered by this Limited Warranty, you may be responsible for an assessment fee, return shipping and handling fees, and other reasonable fees as may be required by SmartGolfs prior to the Product being returned to you.
Software/Data Backup. The repair of the Product may result in loss of data. It is solely your responsibility to complete a backup of all existing data, software, and programs on the Product before returning the Product or receiving technical assistance services from SmartGolf (including telephone support). SMARTGOLF WILL HAVE NO LIABILITY FOR LOSS OF OR RECOVERY OF DATA, SOFTWARE, PROGRAMS, OR LOSS OF USE OF PRODUCT(S). Under no circumstances will SmartGolf be responsible for any loss of data, software, or programs, even if SmartGolf technicians have attempted to assist you with your backup, recovery, or similar services. Any such assistance is beyond the scope of this Limited Warranty. Following service under this Limited Warranty, your Product may be returned to you as configured when originally purchased, subject to applicable updates. You will be responsible for reinstalling all other data, software, and programs.
Consumer Law. This Limited Warranty gives you specific legal rights, and you may have other rights that vary by your country, province, or state, as applicable. Other than as permitted by law, SmartGolf does not exclude, limit or suspend other rights you may have. For a full understanding of your rights, you should consult the laws of your country, province, or state, as applicable.
General. This Limited Warranty applies only to the original purchaser of the Product and is non-transferable. This Limited Warranty is only valid in the country where originally purchased. If the Product was shipped internationally by an authorized reseller, the country of original purchase is the shipping point of the re-seller. This Limited Warranty is governed by and construed under the laws of the country in which the original Product purchase took place. No SmartGolf re-seller, agent, distributor, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
SmartGolf reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of the claimant and qualifying purchases as well as debarment of the claim.